NOC, ENOC, provisioning ops

Operations & NOC/ENOC

High-discipline operations, alarm handling and provisioning tooling.

Tooling, processes and ENOC workflows that keep large commercial and enterprise networks under control, with strict SLAs for alarms and tickets.

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What we do

Standardised configs: golden configs and templates for routers, switches, CMTS/OLT and CPE.
Automated provisioning: scripted changes and mass updates using Ansible, Terraform and related tooling.
Event handling & runbooks: clear procedures for common incidents, escalations and operational changes.
Monitoring & reporting: dashboards and reports for capacity, SLAs and network health.

ENOC alarm & ticketing SLAs

ENOC alarm & ticketing SLAs
- Alarm acknowledgement:all relevant alarms acknowledged within 1 minute SLA.
- Ticket generation:incidents ticketed, categorised and routed within 10 minutes SLA.
- Real-time alarm monitoring, classification and service validation 24/7.
- Incident coordination and escalation with NOC/ENOC, field and engineering teams.
Annual performance (full-year projection)
- Alarm acknowledgement: 176,640 alarms acknowledged within 1-minute SLA (≈14,720 per month).
- Ticket generation: 10,920 tickets generated within 10-minute SLA (≈910 per month).

Why operators trust Mikkena’s ENOC operations:

Consistent high-volume SLA delivery, structured triage workflows, precise alarm-to-ticket correlation, and the ability to scale regionally or nationally.

Annual performance (full-year projection)
Alarm acknowledgement:	176,640 alarms acknowledged within 1-minute SLA (≈14,720 per month).
Ticket generation:	10,920 tickets generated within 10-minute SLA (≈910 per month).