Orders, activation, QA

Provisioning &
Service Activation

High-volume, zero-outage activation for Tier 1 operations.

Mikkena Global provides provisioning excellence for Tier 1 operators, ensuring every service order is engineered, validated and activated with precision across fiber, coax and enterprise infrastructures.

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What we do

Design and assignment validation: end-to-end verification of circuit design, logical paths, ONT/CPE assignments, IP schema, VLANs, routing intent and templates.
Activation and configuration: service turn-ups across voice, data, static IP, transport, enterprise internet, SASE, Layer 2 and Layer 3 services following operator standards.
Real-time service and RFC testing: standards-based performance testing (e.g. RFC 2544, ITU-T Y.1564) for throughput, latency, jitter and loss, combined with ping and route analysis, QoS enforcement, CMTS/OLT mapping, CPE authentication, MAC alignment, light-level verification and full service-readiness checks.
Cross-system synchronisation: keeping engineering tools, OSS/BSS, workflow systems and support channels in sync for clean activations.
Quality assurance and exception handling: resolving configuration mismatches, design inconsistencies, porting errors, device provisioning issues and address conflicts.

Why Tier 1 operators choose Mikkena:

Teams trained in American and European telecom standards, scalable capacity for order surges, dedicated QA and RFO prevention methodologies, and a proven zero-impact track record.

Performance (2024–2025)
2024:	38,279 orders provisioned,	0 outages originating from provisioning
2025:	29,094	0 outages originating from provisioning
YTD:	orders provisioned	0 outages originating from provisioning.
Ultra-high accuracy with approximately 99.99% configuration success.