Bringing
humanity to innovation.

A cutting-edge approach to delivering telecommunications services is embodied through our uniquely structured network engineering squads. Anchored entirely in Kosovo, these teams are built to be flexible and expandable, catering specifically to the needs of high-volume operations that demand rapid response times and unwavering quality, all within the framework of stringent Service Level Agreements (SLAs). Leverage our expertise for enhanced accuracy and efficiency. Our distinctive pricing model, based on the cost per task, allows us to integrate seamlessly with your organization. We prioritize keeping your expenditures in check while delivering unparalleled service. With our commitment to achieving 100% success in delivery, you can rest assured that you'll never face additional charges for any task due to errors, rejections, or the need for revisions.

Our comprehensive management ensures:

• Timely project delivery
• Adherence to budget and financial goals
• High-quality results that meet or exceed expectations

We actively engage in every aspect of the project, managing quality, budget, scope, resources, schedule, communication, procurement, and risk—all while working remotely. Our expertise allows us to adapt to client needs, offering continuous monitoring and control from project initiation to execution and closure.

Our Process:

• Plan: We begin with strategic planning, focusing on defining clear, achievable objectives in line with client goals.
• Track: Real-time monitoring and tracking ensure projects stay on schedule, with regular updates provided to all stakeholders.
• Release: Milestone-based releases guarantee that deliverables are met on time and in line with client expectations.
• Report: Detailed reporting offers transparency, allowing clients to track progress and performance at every stage.

Our Project Management Office (PMO) is a vital component of our operations, leveraging remote management expertise to support complex projects. The PMO ensures that our teams are aligned with industry best practices and are equipped with the necessary tools to meet the unique demands of each project.

Key Strengths of Our Remote PMO:

• Diverse Technical Expertise: Our remote project managers have vast experience across multiple sectors, allowing them to manage even the most specialized projects.
• Industry Certifications: We maintain a team of certified professionals, ensuring the highest level of competence in project management.
• Leadership Excellence: With strong leadership skills, our project managers guide teams to success, no matter how complex or remote the project.
• Problem-Solving and Critical Thinking: We provide tailored solutions for each project, ensuring challenges are addressed proactively.
• Sustainable Solutions: Our focus on long-term, sustainable outcomes ensures ongoing value for our clients, even after project completion.

Best Practices and Tools: Mikkena Global’s remote PMO employs a range of cutting-edge tools and methodologies to maintain oversight and control of all projects, including:

• Advanced internal tracking and data management tools
• Work Breakdown Structure (WBS) models
• Environmental scanning and analysis methods
• Customized tools tailored to client-specific requirements

Why Choose Mikkena?

1. Cost Efficiency: By decommissioning legacy infrastructure and migrating to modern systems, we help reduce operational costs related to equipment upkeep, power consumption, and ongoing maintenance. Our migration strategies also minimize TAC (Technical Assistance Center) support expenses, allowing you to reinvest in more strategic areas.
2. Optimized Focus: While we manage the complex technical aspects of your migration remotely, your internal teams are free to concentrate on innovation and core business activities. We specialize in managing remote migrations with seamless precision, ensuring continuous operation without disruption.
3. Swift and Seamless Delivery: Using industry-standard methodologies, including configuration automation and pre-defined migration paths, we ensure a rapid and controlled migration. Our approach reduces the risk of downtime, optimizing service delivery and enhancing network capacity with minimal impact on your day-to-day operations.

Mikkena’s Approach

Our remote project management ensures every aspect of your circuit and port migration is carefully controlled and executed. We follow a highly structured process to ensure success:

1. Expert Management

• Project Management: Our team manages every phase of the project lifecycle, covering risk management, resource allocation, and detailed project planning. We provide a single point of contact and comprehensive status reporting to keep stakeholders informed.
• Capacity Planning: Our engineers conduct detailed capacity checks, ensuring the migration process enhances network performance without overloading existing systems.

Pre-Migration Engineering Support

• Configuration Generation: We handle everything from BGP (Border Gateway Protocol) configurations to LDP (Label Distribution Protocol) and QoS (Quality of Service) checks to ensure seamless integration with existing systems.
• Database and IP Management: We update databases, ensuring proper IP assignments for Layer 3 services and management IP addresses.
• Risk Mitigation: Detailed rollback procedures and change management processes (using tools like Remedy) are prepared to ensure quick resolution of any issues during the migration.

Migration Execution

• Pre-Migration Testing: We perform thorough pre/post snapshots to validate system integrity before executing the migration. Critical checks are performed to identify potential discrepancies between live networks and databases.
• Remote Coordination: Our engineers work remotely to guide field engineers on-site, ensuring all migration tasks, such as updating routers, switches, or other network devices, are performed accurately.
• Post-Migration Verification: We provide detailed post-migration reports, including performance validation, ticket closure, and logs of all changes.

Mikkena Global’s technical proficiency extends across various high-performance networking platforms. Our migration services are compatible with Cisco, Juniper, Ciena, Arista, and more. We handle critical network services like Layer 2 VPNs (EPL, EVPL) and Layer 3 services (EDIA, BE, CDV), using advanced signaling protocols such as LDP and BGP for seamless migration.

Benefits of Our Services

• Reduced Costs: Optimize your infrastructure, cut energy and support costs, and eliminate outdated equipment.
• Enhanced Network Capacity: Increase bandwidth and improve overall network performance through streamlined modernization.
• Remote Project Management: Our remote-based project execution ensures swift and safe migrations without affecting daily business operations.
• Advanced Risk Management: Comprehensive risk assessments, real-time monitoring, and contingency planning ensure every migration is performed with the highest level of precision.

Key Benefits

• Network Optimization: We design and implement network topologies that reduce latency and improve data flow, ensuring your network is built for current demands and future scalability.
• Increased Efficiency: By upgrading and consolidating network elements, we reduce energy consumption and operational costs while maximizing bandwidth utilization.
• Reliability and Redundancy: Our designs incorporate redundancy and failover mechanisms to maintain network uptime and business continuity during disruptions.
• Security-Focused Design: We prioritize robust security measures including encryption and intrusion detection systems to safeguard your network
• Future-Ready: We ensure your network is ready for emerging technologies like 5G, IoT, and SD-WAN, allowing for seamless integration of future innovations.

Mikkena Global provides customized telecom solutions that support growth, enhance network performance, and ensure your business remains future-ready.

Our team of seasoned professionals specializes in launching new telecommunications circuits by setting up essential network components like routers, switches, Network Interface Devices (NIDs), and servers. After configuration, we implement remote access capabilities, enforce security measures, and conduct thorough testing and validation of the circuits to meet client specifications. Our expertise spans across all major network equipment brands, including but not limited to Cisco, Juniper, Ciena, Alcatel/Nokia, Calix, Arris, Adva, and Fortinet, ensuring a vendor-neutral approach. Additionally, we handle service disconnections, ensuring a comprehensive service offering.